pbc app Privacy Policy — Your Data Is Protected

1. Introduction

Pbc app (pbcapp.bet) is a trusted online betting and gaming platform for users in Bangladesh. We believe your privacy is a fundamental right. This Privacy Policy ("Policy") explains how pbc app handles your personal information.

By using the pbcapp.bet website or the pbc app application, you agree to the terms of this Privacy Policy. Please read this policy carefully before using the platform. If you have any questions, contact us.

This policy has been developed in accordance with international data protection standards. We continuously improve our security measures to ensure your data remains safe at all times.

2. What Information We Collect

Pbc app only collects data that is strictly necessary to deliver our services, maintain security, and meet legal obligations. Below is a detailed breakdown of what we collect:

3. How We Collect Information

Pbc app collects your information through several methods. Each method is explained in detail below:

4. How We Use Your Information

Pbc app uses your information for the following purposes. Each purpose is clearly defined and operated in your best interest:

• Account Management: To create, manage, and secure your account.
• Payment Processing: To accurately process deposits, withdrawals, and bonus distributions.
• Fraud Prevention: To detect and prevent suspicious activity and maintain the security of the platform.
• Customer Support: To quickly resolve your queries, complaints, and issues.
• Personalized Experience: To send you bonus offers, game recommendations, and promotions tailored to your preferences.
• Legal Obligation: To comply with KYC and AML policies as required by applicable laws and licensing conditions.
• Service Improvement: To analyze user behavior and further improve the quality of pbc app's services.
• Sending Notifications: To send transaction, security, and promotional notifications.

5. Data Sharing Policy

Pbc app never sells your personal information. However, data may be shared in the following limited circumstances:

• Payment Processor: Only the necessary information is shared with Mobile Pay, Nagad, Rocket, and other payment gateways to process transactions.
• Security Partners: Limited data is shared with trusted third-party service providers for fraud detection and cybersecurity purposes.
• Legal Authority: Information may be shared with courts or regulatory authorities to comply with government or legal orders.
• Business Transfer: In the event of a company merger or acquisition, data may be transferred after notifying users in advance.

Before sharing your information with any third party, we ensure they adhere to the same privacy and security standards we uphold. If any unauthorized sharing occurs, we will notify you immediately.

6. Data Security Measures

Pbc app uses industry-leading technology to protect your data. Our security is multi-layered and continuously updated.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption. The padlock icon in your browser confirms your connection is safe.
• Encrypted Database: All stored data is protected with advanced encryption technology. Passwords are never stored in plain text — only their hashed versions are retained.
• Two-Factor Authentication (2FA): Account security is enforced through OTP verification at login.
• Real-Time Monitoring: Our security team monitors suspicious activity around the clock and takes immediate action when needed.
• Secure Servers: Data is stored in ISO 27001-certified data centers equipped with both physical and digital security measures.

7. Cookies & Tracking Technologies

Pbc app uses cookies to ensure the platform functions correctly and to provide users with a better experience. Cookies are small text files stored in your browser that retain your preferences and session information.

Types of Cookies We Use:

• Essential Cookies: Maintaining login sessions is also essential for core platform functionality and cannot be disabled.
• Performance Cookies: Helps analyze which pages users visit most. This data is anonymous.
• Functional Cookies: Remembers your language preferences, theme settings, and more.
• Marketing Cookies: Used to show you relevant offers based on your interests. You can turn this off at any time.

You can clear or block cookies at any time through your browser settings. However, disabling essential cookies may affect how pbc app functions.

8. Your Rights

As a pbc app user, you have the following rights over your personal data. We always honour these rights:

• Right to Access: You can request to see what information we hold about you at any time.
• Right to Rectification: You can request corrections if any of your information is inaccurate.
• Right to Erasure: Under certain conditions, you may request the deletion of your data (excluding information we are legally required to retain).
• Right to Restrict Processing: In certain circumstances, you can request that the processing of your data be temporarily suspended.
• Data Portability: You can request a download of your data in a convenient format.
• Right to Opt Out of Marketing: You can opt out of promotional communications at any time.

To exercise these rights support@pbcapp.bet— email us. We will respond to your request within 30 business days.

9. Data Retention Period

Pbc app does not retain your data longer than necessary. Retention periods by data type are listed below:

Once the retention period expires, data is automatically deleted through secure methods. Where legal obligations apply, data is retained for the required duration.

10. Protection of Minors

Pbc app strictly prohibits account registration by anyone under the age of 18. We never knowingly collect personal information from minors.

• Date of birth verification is mandatory at the time of registration.
• Proof of age is required during KYC verification.
• If an underage account is detected, it is immediately suspended and all associated data is deleted.

If you believe a minor is using pbc app, please support@pbcapp.bet. We will take prompt action.

11. Policy Changes

Pbc app reserves the right to update this Privacy Policy as needed. For significant changes, we will post a notice on the platform and may send a notification to your registered mobile number or email address. The "Last Updated" date at the top of the page always reflects the most recent version.

Continued use of pbc app after any changes will be considered your acceptance of the updated policy.

12. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy, please contact us. Our dedicated privacy team is ready to address any concerns you may have promptly.